Last updated: August 2026
This Refund Policy (“Policy”) governs all purchases made through the MANROE platform operated by Phantom Edtech LLC (the “Company”, “we”, “us”). By completing a purchase you acknowledge that you have read, understood, and agreed to this Policy in its entirety. As the Service consists of digital goods and AI-generated content delivered immediately upon payment, purchases are generally final; however, the Company reviews each request individually and may grant a refund, in whole or in part, where the circumstances warrant, as set out below.
1.1 This Policy applies to every payment made to the Company in connection with the Service, including subscription fees, credit packs, add-on features, and any promotional or discounted purchase.
1.2 In this Policy: “Credits” means the units consumed to generate images, video, or other output; “Subscription” means any recurring plan, whether billed monthly or annually; “Billing Period” means the period covered by a single subscription charge; “List Price” means the standard, undiscounted monthly price published for the applicable plan at the time of purchase; and a “Commenced Month” means any calendar month, or part of a month, of a subscription term that has begun, whether or not the Service was used during it.
1.3 This Policy forms part of the Company’s Terms of Service. In the event of any inconsistency between the two documents on the subject of refunds, this Policy prevails.
1.4 Section and clause numbers in this Policy are stable references and may be cited by the Company, or by you, in any correspondence concerning a payment.
2.1 Credits, subscription access, and add-on features are delivered to your account immediately upon successful payment. The Company’s obligation in respect of a purchase is performed at the moment of delivery, not at the moment of use.
2.2 Accordingly, all purchases are considered final and, as a general rule, non-refundable in whole or in part.
2.3 The Company is under no obligation to issue a refund except where this Policy expressly provides for one (Section 9) or where applicable mandatory law requires it (Section 18).
2.4 What you purchase is access to the Service and the ability to generate output. The Company does not warrant, and does not sell, any particular result, image, video, likeness, or level of quality.
2.5 Nothing in this Policy creates an entitlement to a refund. Any refund granted outside Section 9 is made on a discretionary basis under Section 11.
3.1 Without limiting Section 2, refunds are not available in the following circumstances, each of which is expressly acknowledged not to constitute grounds for a refund:
3.2 The list in clause 3.1 is illustrative and not exhaustive. The absence of a circumstance from that list does not imply that a refund is due.
4.1 Subscription fees are non-refundable in whole or in part, including the current Billing Period, regardless of how much of it has elapsed and regardless of the extent to which the Service has been used.
4.2 Subscriptions renew automatically until cancelled. It is your responsibility to cancel before the renewal date. The Company is not required to send a renewal reminder, and the absence of one is not grounds for a refund.
4.3 Upgrades, downgrades, and changes of billing interval are non-refundable. Credits granted on an upgrade remain subject to this Policy.
4.4 You may cancel at any time through the billing portal and will retain access until the end of the current Billing Period.
4.5 Cancellation operates prospectively only: it prevents future charges but does not, of itself, entitle you to a refund of any amount already paid.
4.6 Credits remaining unused at the end of a Billing Period are forfeited except where the terms of your plan expressly provide otherwise, and carry no monetary value.
4.7 Annual Subscriptions are additionally governed by Section 5, which prevails over this Section in the event of any inconsistency.
5.1 Annual plans are offered at a materially reduced effective rate compared with the monthly List Price of the same plan. That reduction is granted solely in consideration of a twelve (12) month commitment and of payment in advance for the full term. The discount is therefore conditional upon the term being completed.
5.2 Under an annual plan, access to the Service is provided continuously from the start of the term, and Credits are made available in monthly allocations across that term. The value delivered is accordingly measurable by reference to each Commenced Month.
5.3 Annual fees are non-refundable, including in respect of the unexpired portion of the term. Cancellation of an annual Subscription stops the next annual renewal; it does not terminate the current term or give rise to a refund.
5.4 Where the Company nevertheless decides, in the exercise of its discretion under Section 11, to grant a partial refund on an annual plan, the condition in clause 5.1 has not been satisfied, the discount falls away, and the period already made available is re-rated at the applicable monthly List Price. The Company will deduct from the amount paid:
5.5 The aggregate deduction under clause 5.4 may amount to up to sixty percent (60%) of the total amount paid. Accordingly, no refund granted on an annual plan will exceed forty percent (40%) of that amount.
5.6 The parties agree that the sixty percent (60%) figure is a genuine pre-estimate of the value of the Service already delivered and of the costs irrecoverably incurred by the Company, agreed in advance so as to avoid a case-by-case computation. It reflects the fact that, at the annual discount rate, a small number of Commenced Months charged at List Price already approaches that proportion of the annual amount. It is not a penalty, a forfeiture, or a charge for cancellation.
5.7 If the deduction computed under clause 5.4 equals or exceeds the amount paid, no refund is payable.
5.8 Where a refund is granted under this Section, the annual term terminates immediately upon processing. Access to the Service and all remaining Credits, including allocations not yet released, are forfeited at that moment. The Company does not offer partial retention of an annual term alongside a partial refund.
5.9 Nothing in this Section entitles you to a refund. The grant of a partial refund on an annual plan remains discretionary in every case under Section 11, and any request must in any event be submitted within the window set out in Section 10.
5.10 Where applicable mandatory law requires a different calculation, that law prevails to the extent of the inconsistency (see Section 18), and the remainder of this Section continues to apply.
6.1 One-time credit pack purchases are delivered instantly and are final upon purchase, whether or not any, some, or all of the Credits have been used.
6.2 Credits have no monetary value outside the Service, are non-transferable, and cannot be exchanged, sold, or redeemed for cash.
6.3 Partial refunds calculated by reference to unused Credits are not offered.
6.4 Duplicate charges and undelivered credit purchases are addressed in Section 9.
7.1 The NSFW content add-on is a recurring subscription feature and is non-refundable.
7.2 You may cancel the add-on at any time; it remains active until the end of the current Billing Period.
7.3 Where the add-on is restricted, suspended, or withdrawn as a result of applicable law, payment-processor requirements, or a change to the Company’s content rules, no refund is payable, although the Company may in its discretion offer a remedy under Section 12.
8.1 The Service uses artificial intelligence to generate images and video. Such output is inherently non-deterministic and may vary in quality, accuracy, and consistency between generations, including between generations from an identical prompt.
8.2 Subjective dissatisfaction with AI-generated output does not constitute grounds for a refund. This includes, without limitation, output that does not meet your expectations or aesthetic preferences, does not resemble an intended subject, or that you consider unsatisfactory or inconvenient.
8.3 Where a generation fails, is blocked by content filters, or does not complete due to an error attributable to the Service, the corresponding Credits are returned to your balance automatically, so that you are not charged for output you did not receive.
8.4 If an automatic return under clause 8.3 does not occur, report the affected generation within seven (7) days and the Credits will be restored manually following verification against the Company’s generation records.
8.5 The return of Credits is the sole and exclusive remedy for failed or incomplete generations. Failed generations do not give rise to a monetary refund.
9.1 If a technical error results in a duplicate charge, or a payment is completed but the corresponding Credits or subscription access are not delivered, you may submit a request for review. Such issues must be reported within seven (7) days of the transaction date.
9.2 The Company will verify the report against its payment-processor records and internal delivery logs.
9.3 Where the Company confirms a verified billing error attributable to it, the Company will issue a refund of the affected transaction, or, at your election, deliver the Credits or access that were not received.
9.4 This Section does not apply where the Company’s records show that delivery did in fact occur, in which case the request is governed by Sections 3 and 11.
9.5 If you believe a charge was made without your authorisation, contact the Company first so that the matter can be investigated; Section 14 applies to payment disputes.
10.1 Requests must be submitted by email to support@manroe.io from the email address associated with the account. Requests made from any other address, or through any other channel, will not be processed.
10.2 A request must identify the transaction date, amount, and payment method, and describe the circumstances relied upon.
10.3 Requests must be submitted within the following windows, measured from the date of the charge: seven (7) days for a billing error under Section 9; fourteen (14) days for every other request, including a discretionary request in respect of an annual plan under Section 5. Requests submitted after the applicable window may be declined without substantive review.
10.4 The Company may request information reasonably necessary to verify account ownership and the circumstances of the request. Where such information is not provided within seven (7) days, the request may be closed.
10.5 The Company will respond to each request within five (5) business days.
10.6 Refunds, where granted, are issued to the original payment method only. The Company cannot refund to a different card, account, or person.
10.7 Once processed on the Company’s side, funds are typically posted by your bank or card issuer within a further five (5) to ten (10) days, depending on the institution. That period is outside the Company’s control.
11.1 The Company assesses each request individually and on its own merits.
11.2 In evaluating a request, the Company may take into account factors including, without limitation: the time elapsed since the purchase; the extent of account activity and Credit consumption; whether the issue results from a verified technical failure attributable to the Service rather than dissatisfaction with AI-generated output; the account’s history and standing; any previous requests or refunds; whether the account holder contacted the Company before initiating a payment dispute; and the accuracy and good faith of the statements made in support of the request.
11.3 The Company may, at its sole discretion, grant a refund, a partial refund, or another remedy in circumstances where this Policy does not require it, including where the request would otherwise fall within Section 3 or outside the windows in Section 10, and including where the Company considers a resolution in the user’s favour to be appropriate on the particular facts.
11.4 Any such decision is made ex gratia, as a gesture of goodwill, without any admission of liability, fault, or breach on the part of the Company, and on a one-time basis unless expressly stated otherwise in writing.
11.5 A decision under clause 11.3 does not vary this Policy, does not waive any right of the Company, and does not create a precedent, practice, or expectation in respect of any future request, whether by you or by any other user. This Policy continues to apply unchanged.
11.6 The Company may equally decline any request at its sole discretion. The Company is not obliged to state reasons, to disclose its internal assessment criteria, to explain a difference in treatment between accounts, or to enter into further correspondence once a decision has been communicated.
11.7 A communicated decision is final. The Company may decline to review a request that has already been decided, unless material new information is provided.
11.8 No statement by any employee, agent, or automated system constitutes an approval of a refund unless confirmed in writing by the Company from support@manroe.io.
12.1 In place of a monetary refund, the Company may offer, and you may accept, one or more of the following: (a) account Credits equal to all or part of the amount in question; (b) a transfer to a different plan or billing interval; (c) an extension of the current Billing Period; (d) complimentary Credits; or (e) cancellation of future billing without further charge.
12.2 The offer of an alternative remedy is not an admission that a refund is due, and does not affect the operation of Sections 2, 3, or 5.
12.3 Acceptance of an alternative remedy constitutes full and final settlement of the request to which it relates.
12.4 The Company may make an alternative remedy conditional upon the withdrawal or closure of any pending payment dispute relating to the same transaction.
13.1 A refund will not ordinarily be granted where a substantial proportion of the Credits allocated for the relevant period has been consumed. As a guide, consumption of more than twenty percent (20%) of that allocation is treated as substantial.
13.2 Not more than one discretionary refund under clause 11.3 will ordinarily be granted per account, per user, or per payment method in any twelve (12) month period.
13.3 The Company may decline a request, and may suspend or terminate the account, where it identifies a pattern of repeated purchase and refund, the use of multiple accounts, the use of multiple payment methods to circumvent clause 13.2, or a refund followed by repurchase at a promotional price.
13.4 Where a request is supported by statements that are false or materially misleading, the Company may decline it, revoke any refund already granted, and terminate the account under the Terms of Service.
13.5 Where a refund is granted, the corresponding Credits, access, and generated-content entitlements are revoked, and the Company may offset the refunded amount against any sum owing to it.
13.6 The Company reserves the right to decline to provide the Service to any person who has received a refund.
14.1 You agree to contact the Company in order to resolve any billing concern before initiating a chargeback or payment dispute.
14.2 Filing a chargeback without first contacting the Company constitutes a breach of these terms, in which case the Company reserves the right to:
14.3 While a chargeback or dispute is pending, the Company will not process a refund or a discretionary remedy in respect of the same transaction, as doing so risks a duplicate reversal.
14.4 Reinstatement of an account suspended under this Section may be made conditional upon withdrawal of the dispute and settlement of the disputed amount together with any fees incurred.
14.5 The Company encourages you to contact support@manroe.io so that the matter may be resolved directly.
15.1 Where an account is suspended or terminated for violation of the Company’s Terms of Service, no refund will be issued for any remaining subscription period, unused Credits, or add-on features, all of which are forfeited upon termination.
15.2 Where you delete your account voluntarily, any remaining subscription period and unused Credits are forfeited and no refund is payable.
15.3 Where the Company withdraws the Service from a user for reasons unrelated to that user’s breach, it may, at its discretion, refund the unused prepaid portion.
16.1 Complimentary or promotional Credits have no monetary value, are non-transferable, and cannot be refunded, exchanged, or redeemed for cash.
16.2 Such Credits may expire or be revoked at any time without notice and without compensation.
16.3 Complimentary or promotional Credits are disregarded in any calculation made under Section 5.
17.1 The Company may modify, update, replace, or discontinue any feature, AI model, or aspect of the Service at any time.
17.2 Such changes do not, of themselves, entitle you to a refund, including where a model you preferred is replaced or where output characteristics change.
17.3 Changes made by third-party model providers, or required by applicable law, regulation, or payment-processor rules, are treated in the same way.
17.4 In the event that the Service is discontinued in its entirety, refund considerations will be determined on a case-by-case basis, and the Company may refund the unused prepaid portion on a pro rata basis.
18.1 Nothing in this Policy limits or excludes any right you may have under applicable law that cannot be limited or excluded by agreement.
18.2 Where such rights apply, they prevail over this Policy to the extent of any inconsistency, and the remainder of this Policy continues in effect.
18.3 By purchasing and obtaining immediate access to Credits, subscription access, or add-on features, you request that performance begin immediately and acknowledge that, where your jurisdiction provides a right of withdrawal or cooling-off period in respect of digital content, that right ceases once supply has begun with your consent, to the extent permitted by that law.
18.4 The grant of a discretionary remedy under Section 11 or Section 12 does not waive, and is not to be construed as a substitute for, any statutory right.
19.1 The Company may amend this Policy at any time. The amended version takes effect when published on this page, and the “Last updated” date is revised accordingly.
19.2 The version of this Policy in force at the time of a transaction governs that transaction.
19.3 Continued use of the Service, or any subsequent purchase or renewal, constitutes acceptance of the Policy then in force.
20.1 To request a refund or raise a billing inquiry, contact the Company at support@manroe.io from the email address associated with your account, in accordance with Section 10.